IT Services Coordinator
Overview:
Company OverviewMilos Tea Company is one of the fastest growing beverage companies in the US.
Our culture and operations are built on the belief that we can make a difference in the world.
Thats why we put People First and strive to continually reduce our environmental impact on the planet.
We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.
We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.
Our core mission is that we put people and the planet first and by doing this, it will be good for our business.
We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
Our Company is women-led (our Executive Team is 57% female) and strongly committed to Diversity, Inclusion and Belonging.
We are committed to annual charitable giving by delivering upon our 1% profit pledge.
We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at all facilities.
Being a part of the Milos TEAm, youll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work theyre doing.
And as a People First company, Milos is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race or creed.
Some of the great things offered that reflect our commitment include:
Competitive salary with bonus opportunities for various roles 100% employer paid medical premium for our associates and their families Free Mental Health, Financial Wellness, and Legal Counseling benefits 401K with a company match Company paid Life Insurance Tuition reimbursement assistance Continuous learning opportunities through various platforms and resources A robust parental leave program Care Relief Fund to help Associates in need Associate Assistance Program Paid volunteer time Position SummaryThis role will help to fulfill our IT support team deliverables, ensuring the smooth and efficient operation of our IT services to support our staff and stakeholders.
The ideal candidate will have strong technical expertise, excellent communication and leadership skills, and the ability to coordinate with and motivate a team to deliver outstanding IT customer service.
Ownership Ensure high-quality technical support and services for stakeholders, staff, customers, and guests Manage and prioritize incoming IT tickets and requests as the first line of support in the IT service ticketing system, assigning tasks to appropriate team members Ensure prompt resolution of technical issues, escalating complex problems as necessary to maintain service standards Develop and maintain IT service procedures and guidelines in accordance with industry best practices and compliance requirements Collaborate with cross-functional teams to assess IT service needs, prioritize tasks, and allocate resources effectively Establish and maintain strong relationships with vendors and service providers, ensuring consistent delivery of services aligned with organizational standards and expectations Identify opportunities for service enhancements and process optimization, and spearhead continuous improvement initiatives to elevate IT support quality Oversee service desk operations, ensuring efficient and effective handling of incidents and service requests Deliver regular reports on IT service performance metrics, using data-driven insights to identify trends and areas requiring improvement Foster a customer-centric culture within the team by emphasizing professional customer service engagement techniques and maintaining high standards of communication Qualifications Bachelor's degree in Technical Management, Information Technology, or a related field; equivalent work experience will also be considered Minimum of 5 years of experience in IT service management, with a strong emphasis on service desk operations Robust technical expertise in IT service delivery, encompassing incident management, problem management, and service request fulfillment Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders Demonstrated leadership and people management abilities, with a focus on motivating and guiding a team to provide outstanding customer service Proven track record of reviewing, implementing, and ensuring compliance with IT service standards, procedures, best practices, and industry benchmarks Capability to efficiently manage and allocate support resources to meet organizational goals Prior experience working with vendors and service providers, as well as managing service level agreements (SLAs) Strong problem-solving and analytical skills, with a keen eye for identifying and mitigating potential risks and issues Proficiency in using IT service management software to streamline support processes Relevant industry certifications, such as CITP, ITILv4, HDI-xxx, or similar credentials, are highly desirable Recommended Skills Analytical Business Process Improvement Customer Service It Service Management Incident Management Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
Company OverviewMilos Tea Company is one of the fastest growing beverage companies in the US.
Our culture and operations are built on the belief that we can make a difference in the world.
Thats why we put People First and strive to continually reduce our environmental impact on the planet.
We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.
We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.
Our core mission is that we put people and the planet first and by doing this, it will be good for our business.
We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
Our Company is women-led (our Executive Team is 57% female) and strongly committed to Diversity, Inclusion and Belonging.
We are committed to annual charitable giving by delivering upon our 1% profit pledge.
We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at all facilities.
Being a part of the Milos TEAm, youll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work theyre doing.
And as a People First company, Milos is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race or creed.
Some of the great things offered that reflect our commitment include:
Competitive salary with bonus opportunities for various roles 100% employer paid medical premium for our associates and their families Free Mental Health, Financial Wellness, and Legal Counseling benefits 401K with a company match Company paid Life Insurance Tuition reimbursement assistance Continuous learning opportunities through various platforms and resources A robust parental leave program Care Relief Fund to help Associates in need Associate Assistance Program Paid volunteer time Position SummaryThis role will help to fulfill our IT support team deliverables, ensuring the smooth and efficient operation of our IT services to support our staff and stakeholders.
The ideal candidate will have strong technical expertise, excellent communication and leadership skills, and the ability to coordinate with and motivate a team to deliver outstanding IT customer service.
Ownership Ensure high-quality technical support and services for stakeholders, staff, customers, and guests Manage and prioritize incoming IT tickets and requests as the first line of support in the IT service ticketing system, assigning tasks to appropriate team members Ensure prompt resolution of technical issues, escalating complex problems as necessary to maintain service standards Develop and maintain IT service procedures and guidelines in accordance with industry best practices and compliance requirements Collaborate with cross-functional teams to assess IT service needs, prioritize tasks, and allocate resources effectively Establish and maintain strong relationships with vendors and service providers, ensuring consistent delivery of services aligned with organizational standards and expectations Identify opportunities for service enhancements and process optimization, and spearhead continuous improvement initiatives to elevate IT support quality Oversee service desk operations, ensuring efficient and effective handling of incidents and service requests Deliver regular reports on IT service performance metrics, using data-driven insights to identify trends and areas requiring improvement Foster a customer-centric culture within the team by emphasizing professional customer service engagement techniques and maintaining high standards of communication Qualifications Bachelor's degree in Technical Management, Information Technology, or a related field; equivalent work experience will also be considered Minimum of 5 years of experience in IT service management, with a strong emphasis on service desk operations Robust technical expertise in IT service delivery, encompassing incident management, problem management, and service request fulfillment Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders Demonstrated leadership and people management abilities, with a focus on motivating and guiding a team to provide outstanding customer service Proven track record of reviewing, implementing, and ensuring compliance with IT service standards, procedures, best practices, and industry benchmarks Capability to efficiently manage and allocate support resources to meet organizational goals Prior experience working with vendors and service providers, as well as managing service level agreements (SLAs) Strong problem-solving and analytical skills, with a keen eye for identifying and mitigating potential risks and issues Proficiency in using IT service management software to streamline support processes Relevant industry certifications, such as CITP, ITILv4, HDI-xxx, or similar credentials, are highly desirable Recommended Skills Analytical Business Process Improvement Customer Service It Service Management Incident Management Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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